FQA

Q: What are the necessary conditions for using it?

Q: How do I know my WiFi router has a frequency of 2.4GHz?

A: Most routers come with a 2.4GHz frequency band, and this information is usually marked on the router's nameplate. Some routers default to turning off the 2.4GHz frequency. Please refer to the router's manual to turn on the 2.4GHz frequency.

Q: Can I control it through 2G, 3G, 4G, 5G mobile networks?

A: YES. Operating Smart IR Remote through APP means that as long as your mobile phone can access the Internet (no matter what communication mode), APP can control it. But Smart IR Remote also needs to be constantly online through WiFi.

Q: Is it using ESP series chips?

A: NO, We no longer manufacture products with built-in ESP series chips.

Q: Can multiple people use it?

A: YES. There are two methods: 1. You can use the sharing function to share with your friends or family. 2. You can create a virtual home

on the app and invite your family or friends to join.

Q: What do I need to do when configuration fails?

A: 1. Check whether the remote control is powered on or not. And ensure that the indicator light of Smart IR Remote is in fast flashing mode.

     2. Check whether your mobile device is connected to 2.4GHz WiFi network.

     3. Ensure that Smart Life has Bluetooth permission and confirm that the phone has Bluetooth turned on (some phones have low-power Bluetooth in GPS, if so, please ensure that the location information is turned on)

     4. Check your network connectivity, make sure the router is working properly.

     5. Make sure the WiFi password entered is correct when adding remote control.

     6. Confirm that the WiFi router does not have restricted access features, such as Mac address whitelist.

     7. If WiFi 2.4GHz and 5GHz use the same SSID, you can try changing the name and have your smartphone connect to WiFi 2.4GHz.

     8. If the configuration still fails, please turn off your phone's Bluetooth, long press the Smart IR Remote Reset Button for 5 seconds to switch the device's indicator light to slow flashing mode, and then add it using AP mode. Select the slow flashing indicator light option on the add page to enter AP mode, and the APP page will guide you through the operation.

Q: How should I configure my Smart Speaker / Alexa / Google Home / Yandex Alice ?

A: The Sensor cannot directly connect to third-party smart speakers. They need to provide account links and support through the "Skill" function. You can use the following methods: Smart Life ->Me ->Third Party Services. But the necessary condition for these is that you have already configured the sensor to Smart Life.